VLE Hosting's network connections are constantly monitored at "Level(3)" and although we can't control any hardware downtime we can guarantee that your site will be online 99.9% of each month. If you believe your website has been down for more than 1 hour per month we will credit the amount of downtime to your next year of hosting.

VLE Hosting can't be held responsible for circumstances beyond our control. This may include but is not limited to hardware failure and network connection issues, however we believe the .1% safety net we have prepared for (1 hour per month) allows us time for repairs and unforeseen events that may arise.

If you believe your website has been down for more than 1 hour per month then connect to our "SelfSupportSuite" and submit a support ticket to our sales department. You will need documented evidence that your site has been down and this will be verified by VLE Hosting's uptime records.

For more information please see our "SelfSupportSuite".