We provide free 24/7 online technical support for all VLE Hosting customers through our "SelfSupportSuite". This is a suite of support tools that enables our customers to solve their own problems quickly and easily. A knowledgebase full of frequently asked questions and submitted email tickets can prove to be a valuable source of help for many customers. This is coupled with a professional email ticketing system, where customers can ask questions directly to our technical support staff should they require a more personal answer.

Access to the "SelfSupportSuite" is free of charge to VLE Hosting customers and is available as soon as your hosting account has been activated.

If you require a more urgent response, or would prefer to talk to someone, you can call our premium technical support staff between 9am and 5pm. Details are provided in your welcome email and your call will be charged per hour and you will receive an invoice for each month you contact our telephone support.